Even with proactive monitoring and maintenance, infrastructure continues to experience hiccups, outages, and unforeseen issues that disrupt normal functioning. We eliminate downtime impact through swift reaction and resolution supported by a global talent pool. No matter the time of day or night, our emergency helpline is equipped to get your critical systems back online quickly.

Local resources with expertise matching your specific environment are deployed for emergency calls to minimize troubleshooting time and restore productivity as fast as possible. The severity of issues determines prioritization, and client SLAs guide our emergency response workflows to meet agreed service levels.

Emergency outages and issues could relate to network devices, servers, access points, routers, switches, Internet connectivity, cyberattacks, or other system components. We have the tools, parts, and skills to troubleshoot problems at all infrastructure layers and get your technology stack operational again without delays.

During an emergency, we take over full management and oversight of restoration work until normal functioning is restored. Status updates are provided regularly to key stakeholders, and detailed root cause analysis reports with recommended mitigation strategies are submitted once the issue is resolved.

Proactive network and system management help prevent many emergencies from occurring in the first place. However, Enterprise IT continues to grow increasingly complex with many more points of potential failure. 

24/7 emergency services provide you peace of mind that critical operations will be restored immediately whenever unforeseen issues arise despite best efforts at prevention. 

When you have Tec Trouble Shooters as your technology partner, you need not worry about downtime impacts or loss of productivity due to unexpected failures and outages. We deliver the high availability that businesses demand.